Privacy policy

Privacy Policy for PremiumTickets

1. Introduction

Welcome to PremiumTickets, your trusted platform for the resale of concert tickets. We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, share, and protect information about our users.

2. Information We Collect

We collect information about you when you use our site, including:

Personal identification details such as your name, email address, and postal address.
Transaction details, including the tickets you’ve purchased.
Login information and interactions with the site, to help us improve our services.

3. How We Use Your Information

The information we collect may be used to:

Process your transactions.
Communicate with you about your account or transactions.
Enhance our website and service offerings.
We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

Service providers that assist us in operating our platform.
When required by law, or to protect the rights and safety of PremiumTickets and its users.
In the event of mergers, acquisitions, or corporate restructuring, where your information may be shared with other companies.

5. Information Security and Refund

For orders over £250, the refund will be processed at the same time as the ticket dispatch, which for some of the most anticipated events can be up to three weeks before. This measure helps to secure seating and prevent any risk of unauthorised resale, ensuring a better experience for all attendees.

We take security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no security system is completely secure.

6. Changes to Our Privacy Policy

We may update this privacy policy to reflect changes in our information practices. We will notify you of any significant changes via email or by posting a notice on our site.

7. Ticket Delivery

In the event of cancellation due to force majeure, the full amount of your order will be automatically refunded within 48 hours to the original method of payment.

Tickets may be delivered electronically or by post, with an estimated delivery time of up to 3 weeks before the event. Specific delivery details will be communicated upon purchase. Please note that delivery is subject to availability, and in some cases, tickets may not be sent if stock runs out. If this happens, customers can request a refund by emailing us with their order number.

In very exceptional cases, in the event of sudden stock shortages, tickets may not be dispatched. To receive your refund, you will need to send us a letter.

8. Contact Us

For any questions or concerns about this privacy policy, please reach out to us at:
Email: premiumticketsshop@gmail.com
Phone: +972 55-937-9245
Address: 3 Saint Peter Street, London, UK